CLINIC POLICIES AND CONSENT
To serve our clients promptly and professionally, we need to adhere to a precise schedule. To achieve this, we ask that our clients arrive on time for their appointments, and when necessary, provide ample notice for cancellations. Please understand and adhere to the following clinic policies. When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. Please understand that therapists only get paid when they deliver a service.
ARRIVING LATE
If you arrive late, your treatment may be shortened to accommodate other clients whose appointments follows yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment given, you will be responsible to pay for the full session; however, we will do our best to satisfy the scheduled time.
CANCELLATION OF APPOINTMENT
I understand that REALIGN PHYSIO & WELNESS CENTER requires a minimum of 24 hours notice for any appointment cancellations. Should you give less than 24 hours notice, a $25.00 cancellation charge may be charged. Future appointments will be denied until payment is made.
NO SHOW
Your appointment time has been reserved specifically for you.
Should you book an appointment and not to attend, you are responsible to pay for the entire cost of the appointment, before having any other treatments done
Please note that extended health coverage does not reimburse for missed appointment fees. If you are a WSIB or MVA client and your claim is denied, you are responsible for payment of all treatments rendered.
If an emergency arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions.
If making your regularly scheduled appointments is difficult for you for any reason, please let us know and accommodations may be made. Ultimately, your care is the most important thing to us, and being able to attend your full treatment sessions as scheduled is necessary to get the best results in a timely manner.
REALIGN PHYSIO & WELLNESS CENTER may change its policies at anytime without notice. The latest policy will be posted.